Yamaha CLP765GP Digital Grand Piano in Polished Ebony

Delivering your new piano

How are you going to get your new instrument home? Digital pianos are supplied to us flat-packed in boxes and we offer a number of options for you:

Collect from our loading bay

Our Newcastle store has a vehicle loading bay outside. At the checkout, simply select ‘in-store collection’ and we will contact you with directions to the collection point.

A note on box sizes: All digital piano collections will require the back seats of a car to be folded down. Portable stage pianos fit relatively easily in most cars. Small cabinet pianos also fit in most cars. Larger digital pianos generally come in one big box that can be up to 100kg. These pianos would only fit in larger cars and small vans. 

Box dropoff

This is our default delivery option. When we deliver boxed items we will use DHL, our own driver, or occasionally a specialist piano mover (Griffin Transport UK).

If you choose this option for delivery, please be aware that this is a ground floor delivery service only and where possible the box will be delivered inside the ground floor of the house. If there are stairs up to the front door, or if you live in a flat, it is at the delivery driver’s discretion as to whether they can help bring the box inside the front door. Ultimately, the responsibility lies with the customer in this instance to bring the piano into the address. If you want to house the piano in an upstairs room, the driver will not carry the box upstairs for you, the responsibility for moving the piano inside the house remains with the customer.

Boxed digital pianos can range in weight from 12kg to over 100kg. There are some models of piano that are either too bulky or too heavy to delivery via a drop off service. Delivery options for these pianos are restricted to a specialist installation to ensure the safe arrival of the item.

If you have any questions about our box drop off service or would like any advice regarding how best to deliver your piano please give us a call on 0191 2602915.

Premium delivery and installation

If you are buying a ‘cabinet style’ piano rather than a ‘portable’ instrument many customers feel that the best option is specialist installation. We use the services of Griffin Transport UK. This is a specialist piano removal company that we have worked with for many years, we hear nothing but great reports about the service they provide. Once you have selected your piano, we will forward your contact details to Griffin UK who will then contact you directly to arrange a mutually convenient delivery slot. They will unbox and assemble your new instrument and dispose of all packaging materials. This will give you the peace of mind that your precious instrument is handled with care and assembled correctly; the mountain of cardboard and polystyrene will also be taken care of!

Local piano deliveries are usually completed within 7 – 10 days and piano deliveries elsewhere in the UK usually within 2 – 3 weeks. 

Delivery charges

JG Windows subsidises the cost of delivery to you, ensuring you receive a quality service at a reasonable price.

Delivery costs are based on UK Mainland ground floor delivery (exc. Highlands and Islands)*
Box dropoff £29.99
Premium delivery and installation £180

*please contact us for a quotation for deliveries upstairs and to other destinations… anything is possible!

If you have any questions about this product, or are looking for any advice, our specialists will be more than happy to help:

• Call our piano and keyboard department on 0191 260 2915
• Email [email protected]
• Send us a contact form

If emailing or sending a contact form about a specific product, then please include the name and SKU of the product in your message. 

We will get back to you as quickly as we can.