Click & Collect

Our Click & Collect facility is temporarily unavailable due to essential maintenance. Please contact us if you need any assistance. We are sorry for any inconvenience.

It's simple
Just choose the Click & Collect option during checkout and select the store you would like to collect from. 

Complete the checkout process and wait for an email confirming your order information.

Now wait for another email saying your order is ready to be collected.

Bring this email with you to the selected store, along with some form of ID, where one of our staff will help you. In our Newcastle store please go to the ground floor counter.

When will my item be ready to collect?
We aim to have all orders ready for collection within 3 working days.

If it looks like there may be a delay then we will be in touch.

What if I need it sooner?
We will let you know as soon as it is ready.

If you need it for a particular time, then please contact us to check availability.

Can someone else collect my order?
Yes, please call the store to give the name of the person who will be collecting. They must bring their own ID and the collection email.

What Collection times are available?

Please see the pages for our Newcastle and Metrocentre stores for up-to-date opening hours.

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