Click and Collect

Click & Collect your items in-store - It's free!

Available at our Metrocentre and Newcastle stores

Order on-line and collect in-store when it's convenient for you.

It's simple
Just choose the Click & Collect option during checkout and select the store you would like to collect from. 

Complete the checkout process and wait for an email confirming your order information.

Now wait for another email saying your order is ready to be collected.

Bring this email with you to the selected store, along with some form of ID, and got to the Click & Collect area, where one of our staff will help you.

When will my item be ready to collect?
We aim to have all orders ready for collection within 3 working days.

If it looks like there may be a delay then we will be in touch.

What if I need it sooner?
We will let you know as soon as it is ready.

If you need it for a particular time, then please contact us to check availability.

What do I do once I'm at the store?
Please wait until you have received notification that your order is ready to collect before travelling to the store.

Bring a copy of the email from us (either on paper or your phone) and some ID to the dedicated Click & Collect area, where a member of staff will help you.

Can someone else collect my order?
Yes, please call the store to give the name of the person who will be collecting. They must bring their own ID and the collection email.