Terms & Conditions

Website Terms and Conditions
The following information sets out the legal terms and conditions which apply when you access or use our website.

Please read these conditions carefully and in their entirety. If you have any questions regarding these terms and conditions then please contact us.


This website (jgwindows.com) is owned and operated by J.G Windows Ltd.

J.G. Windows Ltd is a company registered in England and Wales. Our company registration number is 206416. Our registered address, contact details and VAT number can be found at the foot of this page.

Unless stated otherwise, we use the terms “JG Windows”, “Windows”, “we” and “us” on this page and elsewhere on this website to refer to J.G. Windows Ltd.


Using our website
In accessing, browsing or using our website and in placing an order or creating an account on our website, you agree to be bound by the following terms and conditions.

If you do not agree with these terms and conditions then you should not access or use the website.

We reserve the right to alter these terms and conditions at any time and without notice. We therefore recommend that you keep a printed copy of these terms and conditions for future reference.

You must only use this website for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the use of this website and any transactions conducted through this website.

You may use, download and print content from this website solely for you own personal and non-commercial use.


Privacy Policy
The terms and conditions on this page are in addition to and supplement the terms of our Privacy Policy.

Our Privacy Policy sets out how we collect, use and protect your personal information when using our website.

In agreeing to these terms and conditions you shall also be deemed to have read, understood and agreed to our Privacy Policy.

Please carefully read our Privacy Policy here.


External Website Links
We may place links on this website to information on external websites which we feel may add value to our visitors. We do not operate these websites and cannot control their content or availability.

If you choose to follow any such links then you should inspect the terms and conditions of use and privacy policy of the linked website and only proceed if you agree with those conditions.

Windows cannot accept any liability for the use of these websites.


Any matter arising from your use of this website, including any contract entered between you and us through this website, shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

All contracts shall be conducted in English.


Registration and Account Security
If you choose to create a customer account on our website then you warrant that:

The information you provide is true, accurate, current and complete in all respects.
You will notify us immediately of any changes to your personal information.
You will not impersonate any other person or entity or use any name that you are not authorised to use.
You are responsible for maintaining the security and confidentiality of your account details and password, and for any activity undertaken under your account.

You agree fully to indemnify, defend and hold us, our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you, or any other liabilities arising out of your use of this website, or the use by any other person accessing this website using your account and/or your personal information.


Accessing this website from outside the UK
This website is intended solely to promote Windows’ products and services in the United Kingdom. However, we may, at our discretion, accept order for delivery to locations outside of the UK, subject to customs, legal, regulatory and practical restrictions. Further information can be found on our Orders, Delivery and Returns page.

If you choose to access or use this website from, or place an order for delivery to, a location outside the UK, then you are responsible for compliance with any appropriate local legislation.


Intellectual property and ownership of rights
You agree that all copyright, trademarks, content and all other intellectual property rights, in and to this website shall remain at all times vested in us or our licensors.


General Terms and Conditions of Sale
These general terms and conditions of sale apply to any order for goods or services you place through the Windows website at jgwindows.com. You must read these general terms and conditions of sale carefully. By placing an order through our website, you confirm that you have read, understood and agree to these general terms and conditions of sale in their entirety.

If you do not agree to these general terms and conditions of sale in their entirety, then you must not order any product or service through our website.


Website Terms and Conditions
When you use our website to order a product or service, our website terms and conditions (stated above) will apply to your use of the website in addition to these general terms and conditions of sale.

By placing an order on our website, you will be deemed also to have read, understood and agree to our website terms and conditions and our privacy policy.


Description of Products and Services
We make every effort to ensure that the description, image(s), price and availability of the products and services displayed on our website are accurate and up-to-date. However, when placing an order on our website, the following points should be noted:

Your order will not be accepted if we discover any material errors in the description or price of the products or services as displayed on the website.
Manufacturers and suppliers of the products we advertise reserve the right to alter the design and specification of products without notice.
Prices displayed are in Pounds Sterling and are inclusive of UK VAT, at the prevailing rate, where applicable, unless specifically stated otherwise.
Any weights, dimensions and capacities shown on our website are approximate only.
Any technical specifications shown on our website are intended purely as approximate indications.
Packaging may be different from that shown on our website.
Whilst we try to accurately display the colour of a product, the colour you see can vary on different monitors and devices.
Opinions expressed in the description of products and services should be understood as the personal view of the author, based on their personal experience of the example(s) of the product they have examined and their perception of the merits of that product.

All orders are subject to the availability of the product or service. Whilst we may provide an indication of the availability of products on our website, the following points should be noted:

The availability of products shown on our website is intended solely as an indication, and we make no guarantee of the current availability based on the information shown on our website.
Available stock showing on our website at a particular location may include items which are on display. Please see below for advice on display items.
Items showing as in stock at “Warehouse” may include items available from, or in transit from, our suppliers, and may therefore take a few days to reach our store.
As we sell our products through a number of channels, including our physical stores and online marketplaces, it can take some time for the availability of an item sold elsewhere to be updated to our website.
If you intend making a special trip to one of our stores to view a particular instrument which our website suggests is in stock at that store, we recommend contacting us first to avoid disappointment.

On-Display, Ex-Display and Clearance Items
As the majority of our stock is held at our physical stores, items advertised for sale on our website may be on display in one of our stores. If that is the case, the item will be thoroughly checked for defects before dispatch and we will ensure that it comes complete with any included accessories. It is possible, though, that we will not have the original, manufacturer’s packaging, in which case we will dispatch it in suitable alternative packaging.

Items specifically marked as “ex-display” may have some minor cosmetic marks and may not be in their original packaging but will be thoroughly checked before dispatch.

Clearance items may include one-off, end-of-line products and may also be ex-display.


Acceptance of Your Order
Please note that completion of the online checkout process and receipt of an order confirmation email does not constitute our acceptance of your order, and no contract of sale is completed at this stage.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, or the commencement of the service ordered.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations of 2013, placing an order on this website places you (the consumer) under an obligation to pay, at the point at which you complete the order confirmation page.

All card payments are subject to authorisation by your card issuer and we take payment when you complete the online order process. Please note that our card processing system employs a fraud prevention tool and it is possible for your payment to be rejected after completion of the online order process.

If, for any reason, your payment is not received and you have already have the goods, then you must pay for the goods or return them in the same condition as we sent them, at your expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the goods at your expense. We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.


Reasons We May Not Accept Your Order
Examples of reasons why we may not be able to accept your order include if:

We become aware of any problem with the processing and receipt of your payment.
We are unable to supply the products or services ordered.
We identify an error in the price charged or description of a product or service.
If we are unable to accept your order then we will make all reasonable attempts to contact you by the email or telephone number you gave on your order. We will advise you of the reason we are unable to complete your order, as far as we deem necessary, and either discuss the options available or cancel your order and refund your payment, as appropriate.


Delivery Information
Internet delivery charges are for UK customers only and we currently only take online orders from and ship to areas in mainland UK.

Delivery charges and timescales stated on product pages are intended solely as an indication. Delivery charges are set according to order value and are automatically calculated in the shopping cart.

Delivery on larger items, when using a courier company, is usually within 24-48 hours of dispatch from JG Windows. Smaller items are usually sent via Royal Mail post, so delivery times will vary according to the time of year and local depots.

Delivery of all items is either through the letterbox, or in the case of items sent out via courier, “drop off” only to the external door of your home. If you require installation on particular products, such as digital pianos, please contact us for further information.

Please make sure you sign for the goods as 'unchecked'. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Please note that we may send multiple item orders in more than one package and from different locations, so the items may not all arrive at the same time. Please allow a little extra time for all the items to arrive.


Delivery to an Alternative Address
The option to specify an alternative shipping address is available on our website when placing an order. However, in the interests of protecting our customers, we reserve the right to insist on delivery to the registered billing address or collection from one of our stores.

In the case of an order involving a finance agreement made through our online finance option, delivery can only be to the address on the finance agreement or collection from one of our stores.


Free Delivery
We will sometimes offer free delivery on specific items purchased through our online store, for which specific conditions will apply. These offers will be exclusive to orders placed on our website and will not apply to, or effect, in-store purchases or in-store collections.


Returns, Refunds and Cancellation (Online Orders)
These policies apply to orders placed on our website, even if the items were collected from one of our stores. To see our returns policy for in-store purchases, see below.


Your Cancellation Rights
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give UK and EU consumers the legal right to cancel an online order within fourteen working days following receipt of the goods or commencement of a service.

Therefore, if you simply change your mind and would like to cancel an order before it has been shipped to you, then please either telephone our store on 0191 232 1356 or email us at [email protected] and we will cancel the order and refund any sums of money that have been paid by you.

If the goods have already been despatched, then you still have the legal right to cancel the order within fourteen days, by informing us in writing with a clear statement. This statement can be posted or emailed to us but must be received within the fourteen days. You may find it convenient to use our Cancellation Form.

Please note that, if cancelling an order, you are liable for the costs of returning the item to us and will need to return them as soon as possible, and certainly within fourteen days of informing us of your wish to cancel the order.

We will issue a refund once we have received and inspected the goods and are happy that they have been returned in “as new” condition, complete with any included accessories and handbooks etc.

Please note that there are some products which we are unable to cancel, refund or exchange. These include products which have been personalised, customised or made to order for you, perishable goods, computer software (if seal broken) and, for hygiene reasons, items such as harmonicas, mouthpieces and reeds which have been opened.


Defective Items
If your item develops a fault after 14 days from receiving the order, but within 30 days of purchase, we will replace the item with another if available, at no extra carriage charge. If a replacement item is not available, for example for an ex-display or discontinued item, then a full refund will be offered.

In the case of goods that develop a fault after 30 days, but within the manufacturer's warranty period (usually 12 months), we ask that you return the items to us by an insured method and at your cost. Please also enclose a precise description of the fault that has developed. We will inspect the goods on return and either repair the item or return it to the manufacturer for further action.

It is essential that goods are packaged correctly and fully protected, as we cannot be held liable for inadequate packaging resulting in goods being damaged in transit. If goods are not returned in their original packaging for repair, then 2 layers of packaging are required, including some kind of shock absorbent material surrounded by an outer box made of heavy duty cardboard.


Returning an Item by Post
All items returned must be in the same condition as when sent to you and in their original packaging. We reserve the right to refuse the return of items which have been modified, damaged, or which show signs of having suffered misuse.

To return an item, please contact our store for a Returns Number, which must be included when sending back your order. In the case of faulty items, please also enclose a precise description of the fault that has developed. Please ensure that all accessories and manuals are included when returning items, otherwise, a charge for these items may be made.

We suggest that returned items are always sent by a recorded delivery method for your own protection. We may be able to arrange return of larger items by courier, on your behalf, for which an appropriate charge would be made. Please contact us for information.

Where a full or partial refund is agreed, that refund will be processed as soon as is practical, but no later than 30 days. Refunds will always be processed using the same method as the original payment. Please note though that, once processed, it usually takes a few days for the refund to show as available funds on the originating account.

This returns policy does not affect your statutory rights.


In-Store Returns and Refunds
J.G. Windows Ltd will be happy to exchange goods purchased in one of our stores for either Windows shopping vouchers, a credit note or goods to the same value, within 28 days of purchase.

A valid till receipt must be produced.

The product will be inspected and will only be accepted for exchange if we deem it to be in the same condition as when sold and, if appropriate, in its original sealed packaging.


Faulty Goods
Either a refund, credit note, or exchange is offered if goods are faulty (ie. not working to the manufacturer's specification) and brought to our attention within 28 days of purchase. If you become aware of a fault, you should contact the store you purchased the product from immediately either via email or telephone.

If the item develops a fault during the rest of its guarantee period, you should contact the store you purchased the product from and we will endeavour to resolve the problem quickly and efficiently, either by repairing the item in-store or by sending it back to the manufacturer for repair.


Partial Refunds
We can offer a partial refund if the goods you return to us are used or appear to be no longer in good condition or the same condition as when they left the shop.

You are liable for any diminished value of the goods. In order to establish the nature, characteristics, and functioning of the goods, the consumer should only handle and inspect them in the same manner as they would be allowed to do in a shop.


Sending Goods Back to us
If you want to send the goods back to us, rather than bringing them to a store personally, then you should obtain a Returns Authorisation Number from the store that the goods are being returned to and include this with the item.

If the items are being sent to us due to a fault, please also enclose a precise description of the fault that has developed, so that we have the best chance of repairing the fault.

If goods are being exchanged or refunded, then please ensure that all accessories and manuals are included when returning any item, otherwise a charge may have to be made.

We suggest that returned items are packed with plenty of protection to avoid damage and that they are always sent by a recorded delivery method. J.G.Windows Ltd cannot accept any liability for goods arriving damaged.


Returns Address
(unless returning to the store of purchase)

J.G. Windows Ltd.
1-7 Central Arcade,
Newcastle Upon Tyne,
Tyne & Wear,
NE1 5BP.

Copyright © 2019 J.G. Windows Ltd