Store Re-opening Plans

We're still here to help during Lockdown 2!

Following government guidelines, both our stores will be closed to customers from Thursday 5th November and our expectation is that we will reopen on December 2nd.

Don’t worry! Even though we can’t let people in, we’re still here, and our specialists in all departments are ready to share their knowledge and offer the same exceptional level of advice and service you would expect if you were in the shop.

Whether it’s a gift for Christmas, a spare pack of strings, your favourite recording or a new grand piano, we’re here to help!

Here’s how to get in touch:

By phone

Call our Newcastle store on 0191 232 1356
We are available Monday to Saturday 9.30am to 5.00pm

Call our Metro Centre store on 0191 493 2244
We are available Monday to Saturday 10.30am to 6.00pm

Can’t get through?
All our team must be busy! Leave us a message and we’ll call you right back.

Out of hours?
Leave a message with a good time to call and we’ll be in touch.

By email

Fill in our contact form with your details and query and we will aim to respond within 24 hours.

Video Calls

Let’s face it, not many of us knew what Zoom was before March, but it’s a great way to connect. If you’re interested in one of our instruments but would like to see and hear it,  and maybe compare two or three different options, we can arrange a face to face video call on the platform of your choice.
Send us a contact form or give us a call and we’ll arrange a suitable time.

Don’t forget, click and collect!

Both our stores are available for click and collect during the lockdown, see here for more details.


And of course we are still delivering as usual.

Royal Mail, our couriers and specialist piano movers are all still working, though we would expect them to get quite busy so would recommend not leaving anything too late.