Store Re-opening Plans

Our Newcastle store will re-open on Monday 13th July

We are pleased to be welcoming our customers back into our stores, however we want to ensure that they are as safe as possible for both staff and customers. 

In order to keep everyone safe we have made the following changes to how we work:

Metrocentre Store Opening Hours

(from Wednesday 24th June)

Monday Closed
Tuesday Closed
Wednesday 10.00am to 6.00pm
Thursday 10.00am to 6.00pm
Friday 10.00am to 6.00pm
Saturday 10.00am to 6.00pm
Sunday 11.00am to 4.30pm

Newcastle Store Opening Hours

(from Monday 13th June)

Monday 9.30am to 5.00pm
Tuesday 9.30am to 5.00pm
Wednesday Closed
Thursday 9.30am to 5.00pm
Friday 9.30am to 5.00pm
Saturday 9.30am to 5.00pm
Sunday Closed

Store Capacity
We are able to accommodate a limited number of customers in store at any one time.
Please allow plenty of time for your visit in case there is a queue. 

Because of reduced capacity and the additional safety procedures in place, we do recommend booking an appointment with the store to try out an instrument. Use our contact form to request an appointment.

Staying Safe
We will ask all our customers to use hand sanitiser when entering the store, shop alone where possible and follow social distancing guidelines. 

Playing Instruments
In order to keep our instruments in the best possible condition and allow customers to try them safely, we have sectioned off our instrument displays. If you'd like to try something (and we are more than happy for you to do so) one of our staff will set the instrument up for you and be available to help and advise throughout the process. 

We obviously can't keep our entire range at one store, so if there is something specific you would like to see or purchase in-store, then please contact us to check availability before making a special trip.

Browsing Printed Music, CDs and VinylIn order to allow our customers to browse these areas of the store we have to be extra vigilant and cautious. We will ask customers to wear face masks whenever possible and to sanitise their hands again before entering the department. We will also have disposable gloves available for customers who request them.

Caring for our instrumentsIt is important that we look after our instruments with as much care and attention as before, however we must also now make sure that they are completely safe to play and purchase. That is why we have introduced a quarantine system. Any instrument played by a member of the public will be cleaned after use and then quarantined for 72 hours to ensure it is then safe and ready to be played again. Consequently, not all of our instruments will be available to play at any one time.

Payment Methods
For safety reasons we will not accept payments by cash. 

Click and Collect:
Click and Collect is available at our Metrocentre store and from 13th July at our Newcastle store.
We will operate a dedicated click and collect area in the store, allowing a swift and safe collection process.

Appointment Service
If you'd like to make an appointment with one of the team to try out instruments then please fill in our contact form and we will call you to arrange a suitable time. 

Video Conference Call
We are pleased to be able to offer video calls for those customer who'd prefer to shop from home but would like some advice as well as hearing the instrument they are interested in. Use our contact form to let us know and we will be in touch to make arrangements.